Contact Centre Leadership Training
Building better leaders who are ready to adapt
We use our experience to tailor the learning and practice to suit every leader, from emerging leaders with no experience, to Team Leaders and Contact Centre Managers with over 10 years experience.
Agility is no longer good enough, we need adaptive leaders that can build strong cultures that are ready for anything.
These leaders are reflective, intentional, caring and most of all human. They understand themselves and their people and they deliver outstanding results.
It’s our mission to partner with organisations to provide a holistic development solution that delivers these outcomes.
We know that most training solutions on their own do not work, and implementation is the #1 reason why.
For the most part, the learning doesn’t lead to better organisational performance, because people soon revert to their old ways of doing things - Harvard Business Review. We know that the outcome you want is to build better leaders, not to send people on training, and so we deliver a development solution that means you get the return for your investment.
To overcome the implementation challenge we co-create a learning journey that includes:
- Classroom based training - we tailor the content and duration to suit your needs
- 1-1 coaching on any areas the learners would like support
- 90 day plans so the learners leave training with the structure and support they require
- Leader of leader coaching and support
- Peer to peer learning
- Community of support that includes ongoing check ins every 30 days for the first 90 days
We can also create technical modules covering topics like Workforce Planning, Quality Assurance and Performance Management that are designed around your specific systems and practices.
We have a learning & development team, can you work with them?
Yes, we have worked with L&D teams to co-design and co-facilitate and we have worked directly with leaders as well. We have a flexible model and all the content created will be transitioned to you so you can facilitate sessions in the future if you desire.
How long is training?
We will tailor the content to suit the specific problems you want to solve and goals you want to achieve.
We can tailor the duration to suit the needs of your contact centre, we can do full days or split it up into smaller blocks of learning.
Who is this training for?
We use our experience to tailor the learning and practice to suit every leader, from emerging leaders with no experience, to leaders with more than 10 years experience.
We strongly believe that leaders are are built not born, so no matter where on the experience spectrum they are they they have the capacity to learn and grow tailor the review to suit your budget and timeframes. New Paragraph
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