2025 CONTACT CENTRE
BEST PRACTICE REPORT
Key findings presentation
The Frontline Agent Edition
Book your tickets here:
About this event
Join us for the launch of the 2025 Contact Centre Best Practice Report and presentation of its key findings.
This half day conference includes presentations from data collected from over 250 Australian contact centres presented by industry leaders. Afternoon tea and an opportunity to network over drinks and canapes are included with each ticket.
Attendees will have the opportunity to purchase a hard copy of the report with their ticket, or at the event.
Topics:
- Employee Engagement
- Remote & Flexible Working
- Absenteeism & Attrition
- AI
- Health & Wellness
- Leadership & Culture
- BPO Results
- Senior Leader Long Range Forecast
- Case Studies Of Success
- AI
- Contact Centre Mystery Shopping
- Recruitment
- Salaries
Questions?
Please contact:
James Witcombe
m: 0413 212 421
e: james@smaart.com.au
