FAQs - USING SMAART RECRUITMENT

  • How long will it take to find staff through a recruitment agency?

    The time it takes to find staff depends on the type of role, the seniority of the position and current market conditions. However, an experienced recruitment agency can significantly speed up the hiring process.


    At SMAART Recruitment, we typically present a shortlist of suitable candidates within 1-2 weeks for permanent roles. For temporary or contract positions, we can often present candidates within 24 to 48 hours depending on the start date and role requirements.


    Because we already have an extensive candidate database and actively source talent across Australia, we are able to move quickly when clients need urgent hires.

  • How does the recruitment process work?

    The recruitment process is designed to help employers find the most suitable candidates efficiently while ensuring a strong match for both the company and the candidate.


    Our typical recruit process includes:

    1. Role briefing and consultation to understand the position and company culture
    2. Candidate sourcing through multiple platforms and networks 
    3. Screening and resume review
    4. Initial interviews 
    5. Background checks and eligibility checks
    6. Shortlist presentation to the client
    7. Client interviews with selected candidates
    8. Reference checks with previous managers
    9. Offer management and negotiation
    10. Employment contracts generated
    11. Candidate placement and onboarding support

    This structured process helps ensure we present high-quality, job-ready candidates to our clients.


  • How much does a recruitment agency cost in australia?

    At SMAART Recruitment, our fee is usually structured as:

    • A percentage of the candidate's first-year salary, or
    • A flat fee arrangement, depending on the project and hiring volume

    Our fees are influenced by factors such as:

    • Number of roles being recruited
    • Seniority of the position
    • Market demand for the role
    • Recruitment timeframe

    All permanent placements include a replacement guarantee period to provide additional peace of mind.

  • Can recruitment fees be paid in instalments?

    Yes. We understand that recruitment can be an investment for growing businesses.


    SMAART Recruitment offers flexible payment options, including pre-arranged instalment plans, allowing recruitment fees to be paid over an agreed period of time.

  • How do you find candidates?

    SMAART Recruitment uses a multi-channel sourcing strategy to find high-quality candidates. 


    Our recruitment team sources candidates through:

    • Our extensive internal candidate database
    • Major job boards including Seek and Indeed
    • LinkedIn Recruiter
    • Direct candidate outreach
    • Professional networking
    • Industry referrals
    • Social media
    • Word-of-mouth recommendations 

    Because of our well-known and award-winning recruitment brand, we also attract many candidates directly through our marketing campaigns and reputation within the sales, marketing and contact centre industries.

  • What interview process do you use when screening candidates?

    Our interview process combines structured assessment methods with a conversational style that helps candidates perform at their best.

    We use:

    • Behavioural interview techniques
    • The STAR interview methodology (Situation, Task, Action, Result)
    • Competency-based questions relevant to the role
    • Industry-specific assessment questions

    This approach allows us to evaluate candidates based on skills, performance history, communication ability and cultural fit. 

  • What background checks do you conduct?

    To ensure candidates are suitable for employment in Australia, we conduct a range of background checks including:

    • VEVO checks to confirm the candidate's right to work in Australia
    • Reference checks with at least two direct managers
    • Police checks where required
    • General online verification checks

  • Do you offer candidate testing or assessments?

    Yes. We can provide a range of candidate testing options depending on the role and client requirements. 


    These may include:


    In additon we have a wide variety of free tests on our website.


  • Do you offer replacement guarantees if a candidate leaves?

    Yes, we always offer replacement guarantees for permanent roles.

  • Cn you recruit large groups of staff or run volume recruitment?

    Yes. SMAART Recruitment specialises in volume recruitment and bulk hiring projects, particularly for contact centres, customer service teams and sales teams.


    We can organise:

    • Assessment centres
    • Group interviews
    • Bulk candidate screening
    • Large-scale hiring campaigns

    Assessment centres can be run at our office or on-site at the client's location.

  • What follow-up support do you provide after a candidate starts?

    Candidate care is a key part of our recruitment process. After a candidate starts a new role, we maintain contact with both the client and the candidate to ensure the placement is successful.

    Our follow-up process includes:

    • Post-placement check-ins
    • Candidate feedback
    • Client feedback
    • Ongoing communication during the onboarding period 

    This helps ensure a smooth transition and long-term placement success.

  • Wat other services do you offer besides recruitment?

    Yes, we run a Mentoring Program for Contact Centre industry staff. 

    We operate an Outplacement Service  for staff which need assistance finding their next role after redundancy.

    We also operate SMAART Contact Centre Consulting, which advises on the operations of Contact Centres.

    The Candidate Coach is a fully owned subsidiary company of SMAART Recruitment and offers comprehensive job seeker resources to companies who want to support all candidates applying for their roles.

  • Do you payroll temporary staff?

    Yes. SMAART Recruitment manages payroll for a large number of temporary and contract staff.


    We can also provide payroll services for workers you have already sourced, allowing your business to outsource payroll management and compliance. 

  • Is it worth using a recruitment agency to hire staff?
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  • What roles can SMAART Recruitment help hire?

    SMAART Recruitment specialises in recruiting for roles across:

    • Sales
    • Marketing
    • Customer service
    • Contact centres
    • Retail
    • Operations roles
    • Business and office support

    We work with companies across Australia to recruit both entry-level and senior positions.

  • Do you recruit temporary, contract and permanent staff?

    Yes. We recruit across all major employment types including:

    • Temporary staff
    • Contract staff
    • Permanent employees
    • Volume hiring projects

    This allows businesses to scale their workforce quickly when needed.

  • Do you recruit candidates across Australia?

    Yes. While SMAART Recruitment is based in Melbourne, we recruit across Australia. We have offices in Adelaide, Brisbane and Sydney!


    Our recruitment campaigns and sourcing strategies allow us to find candidates across major cities and regional areas, including remote and hybrid roles.