Contact Centre Mentoring Program 2023
SMAART Recruitment’s Contact Centre Future Leaders Mentoring Program is designed to provide those who are moving into a leadership role as their next career step or are currently performing a leadership role with an opportunity to learn from peers within the industry to develop leadership, communication and decision making, amongst other skills. The program will be run in Melbourne, Sydney, Adelaide and Brisbane. Applications will also be welcomed from all locations in Australia.
Mentors and Mentees are matched together based on their goals, objectives and professional background, who then meet on a regular basis over the year to discuss & plan how to actualise these goals. Participants are given the required skills through an initial induction training session and are guided through the course of the year with facilitated sessions.
Our most recent program paired 60 Contact Centre Managers & Heads Of Contact Centres with Team Leaders in a 12 month professionally run program across four states.
“My mentor has been fantastic. We built trust very quickly and she’s been able to really make me think about things in a different way. We meet every 3-4 weeks and I really value our time together, it has been a wonderful experience and really helped me grow”
- Mentee, 2021 Program
APPLiCATIONS
MENTEE APPLICATION
MENTOR APPLICATION
2023 Key Program Dates:
Applications open: 1st October 2022
Applications close: 24th December 2022
Program commences: Feb/March 2023
Program concludes: October 2023
Program Structure:
Mentors and Mentees are matched based on application details submitted.
Mandatory separate inductions for both Mentors and Mentees are run in the first month, at which the details and objectives of the program are outlined (Induction Training provided).
Monthly mentoring commences between matched Mentor and Mentee pairs
Ongoing support provided by SMAART Recruitment
Time Expectations and Date Commitments
Induction: All participants attend a two hour induction session in a group setting at the beginning of the program.
Group catch ups: After 3 and 6 months all participants attend a one hour group catch up.
Mentoring: During the 8 month program participants are expected to meet with their Mentor/Mentee on a monthly basis.
ELIGIBILITY
To be considered as a Mentee, it is understood that you have:
At least THREE year’s of experience in the contact centre industry and 6 months experience in a leadership role.
To be considered as a Mentor, it is understood that you have:
FIVE to TEN year’s of experience in the contact centre industry and THREE years of experience a senior leadership position.
MATCHING OF MENTORS & MENTEES
SMAART Recruitment will work closely with all participants to pair mentees and mentors together appropriately. This includes understanding industry competitors and ensuring that all pairs can work together in an open and honest way.
Mentors & Mentees will both be able to decline a pairing on learning of their pairing.
COST
Mentoring programs can often cost upwards of $8,000.
The Contact Centre Future Leaders Program will cost $500 + GST per Mentee and provides exceptional value in the way it offers a mutually beneficial industry wide mentoring program. There is no cost to Mentors.
PRIVACY
To participate in this Mentoring Program, all participants will be required to sign a Code Of Conduct which outlines the expectations and boundaries of the program.
SMAART Recruitment will collect personal details for the purposes of the program. All personal details collected will be treated under the SMAART Recruitment Privacy Policy, which is available on request via james@smaart.com.au
FOR MORE INFORMATION
To find out more information on the Contact Centre Future Leaders Mentoring Program, contact James Witcombe on 0413 212 421 or
