2024 CONTACT CENTRE

BEST PRACTICE REPORT


A SERIES OF TWELVE WEBINARS EXPLORING THE BEST PRACTICE REPORT KEY FINDINGS

About the WEBINARS

 Join us for a series of twelve webinars discussing the key findings from the 2024 Contact Centre Best Practice Report.

 

The webinars will be presented by industry experts and will take a deep dive into:


  • Customer Experience
  • AI
  • Self Service
  • Centre Performance
  • Digital Transformation
  • Remote & Flexible Working
  • Absenteeism & Attrition
  • Knowledge Management
  • Workforce Planning
  • Innovation & CI
  • Salaries & Recruitment
  • Mystery Shopping Results


To register for any of the twelve webinars, just click below, all webinars are free of charge.


Any questions? Just contact James Witcombe here.

CUSTOMER

EXPERIENCE

12:30pm, 7th August

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ARTIFICIAL

INTELLIGENCE

11am, 14th August

Self

Service

12:30pm, 16th August

Centre

performance

11:00am, 28th August

DIGITAL

TRANSFORMATioN

12:30pm, 30th August

REMOTE

WORKING

12:30pm, 3rd September

ABSENTEEISM &

ATTRTION

12:30pm, 5th September

KNOWLEDGE

MANAGEMENT

11:00am, 10th Septmber

WORKFORCE

PLANNING

11:00am, 17th September

INNOVATION

& CI

11:00am, 20th September

SALARIES &

RECRUITMENT

12:30pm, 8th October

MYSTERY

SHOPPING RESULTS

2:00pm, 10th October