Thank you!

We appreciate you taking the time to complete the Senior Leader Survey. You’ll be notified when the results are ready.

We also have a Frontline Agent Survey and would love to encourage you to have your agents complete it.

This survey is much shorter, with just 24 multiple choice questions. Contact centres that participate will receive a customised report, showing how their Frontline Agents compare with the industry average across all data points. Contact James via james@smaart.com.au or 0413 212 421 to set this up.

If you would like to access previous versions of the report, click here.