Key Findings Webinar: 29th October

Rupert Harvey • October 13, 2020

Join us as experts from across the industry discuss the results of The 2020/21 Contact Centre Best Practice Report, including how the industry is responding to COVID.

This years report takes a deep dive into topics that Contact Centre Leaders have told us are of importance over the next 12 months. These topics include:

The role of Team Leader and how it differs between contact centres
Modern ways of working
Mental health in contact centres
Absenteeism and attrition
Employee engagement
Technology for better performance
Offshoring
Customer Experience
Agent bonus and commission structures
Responses to COVID

Please note: A link to the webinar will be sent via email 24 hours before the presentation.

All webinar attendees will receive a hard copy of the 100 page report.

The presentation will also be given on October 8.To register for that session visit https://www.smaart.com.au/best-practice-report or get in contact with james@smaart.com.au with any questions.

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