About the Company:
Join a global digital business services company that blends worldwide scale with local expertise to drive meaningful change. This organisation delivers cutting-edge, digitally powered business solutions. By leveraging advanced technology, they help leading brands to streamline operations in innovative and sustainable ways.
About the Role:
Are you passionate about using technology to create seamless, intelligent customer experiences? Do you love solving business challenges and designing smart, scalable solutions that make a real impact? If you're looking for a flexible, high-impact role where your expertise is valued, this could be the perfect opportunity for you.
As a Solutions Architect / AI & CX Technology Consultant, you’ll play a key role in shaping how businesses use AI and automation to optimise their contact centres. You’ll work closely with potential clients and proposals from inception, helping them understand their challenges and designing tailored solutions that improve efficiency and enhance the customer experience. Your expertise in AI, analytics, automation, and gamification will be essential in delivering meaningful change.
You’ll collaborate with leading vendors like AWS, Genesys, NICE, Verint (and others) to implement the latest technology. With a strong mix of technical know-how and commercial understanding, you’ll be able to translate complex solutions into clear, actionable strategies for senior stakeholders.
This is a fully remote role
, giving you the flexibility to work from anywhere when not travelling. You’ll be part of a supportive and innovative team that values fresh perspectives and is committed to empowering women in tech.
About you:
- A background in solution architecture, process optimisation, and CX technologies.
- A problem-solving mindset, with the ability to understand business needs and create smart, scalable solutions.
- Strong communication skills, with confidence in presenting ideas and influencing senior stakeholders.
- Experience with AWS, Genesys, NICE, or Verint is highly regarded.
- BPO or contact centre experience is a bonus but not essential.
