We are excited to be recruiting for Member Services Officer
for a leading Australian private health insurance provider, known for crafting personalised plans for members, veterans, and families.
With a commitment to prioritising members, they have a strong member-first ethos. As a tight-knit organisation, they foster a nurturing environment where every individual is valued and empowered. They believe in investing in training and development, ensuring that each team member has the tools and resources to be successful.
About the role?
We are looking for a dedicated Member Services Officer
who will provide exceptional service to members through various channels, including phone calls and written correspondence. Your responsibilities will also include processing claims, as well as maintaining up-to-date records of all member communications. You will also play a crucial role in supporting the wider team with general administrative tasks, such as data entry, document management, and coordinating with other departments to ensure seamless operations.
What’s in it for you?
- Full time permanent position, starting ASAP
- Attractive salary
- Surrey Hills location, 4 mins walk from train station or free off-street parking
- Monday-Thursday, 8.30am-6pm and Friday, 8.30am-5pm (8-hour shifts)
- No weekend or evening work
- Hybrid working, 3 days from office, 2 days WFH
- Supportive training environment and career progression
- Previous experience in a claims processing role, highly desirable
- Previous experience within health insurance, desirable but not essential
- Strong customer focused attitude
- Exceptional written and verbal communication skills
- Previous experience in a phone-based customer service role
If you have a strong work ethic, thrive in a customer focused environment and are seeking a role with a great work life balance, then APPLY NOW or email/call Emma @ SMAART Recruitment on emmas@smaart.com.au/0432244813 if you have further questions.
