What’s in it for you?
- Full time permanent position
- Starting 5th May
- Attractive salary of $73’105 inc super, 36 hour week
- CBD location with great access to public transport links
- Monday-Friday, 8am-6pm, rotating roster. No weekend or evenings!
- Hybrid working, 3 days from office and 2 days WFH
- Dedicated 6 week training program (fully office based)
- Opportunity for growth and progression, they promote from within!
- Reward and recognition program plus the ability to purchase additional leave
About the role?
We are looking for a dedicated Customer Service Consultant who will provide exceptional service to members through various channels, including phone, email and online webchat. This role combines customer service and soft sales, focusing on responding to inquiries, processing banking requests, and promoting products and services to deliver an enhanced experience for members.
About you?
- 1 year experience in banking or financial services in a phone based customer service role
- Have a genuine passion for customer service and building a rapport
- Be tech savvy with the ability to pick up new systems with ease
- Have the ability to learn and retain detailed product information, previous banking experience is desirable
- RG416 is highly desirable however is not a requirement (can be completed during training)
