Customer Service Administrator - Travel and Tourism


Customer Service Administrator - Travel and Tourism

Contract Type:

Full Time

Location:

Melbourne - VIC

Industry:

Admin / Secretarial / Office Support

Salary:

55000 - 65000

Reference #:

3839494.2

Contact Name:

Sonja

Contact Email:

sonja@smaart.com.au

Contact Phone:

03 8637 4411

Date Published:

10-Feb-2025

Job description

Join a Leading Travel & Touring Company as a Tour Administration Coordinator!

Why You’ll Love This Role:

  • Salary: $55,000 - $65,000
  • Location: Moorabbin office with on-site parking
  • Hybrid Work Model: Enjoy flexibility with work-from-home options
  • Extra Leave: 4 weeks annual leave + a bonus week!
  • Travel Perks: Familiarisation trips to experience global products firsthand & discounted travel for family and friends
  • Work-Life Balance: No public holidays or weekends
  • Career Growth: Ongoing development opportunities
  • Wellbeing and Support: Employee Assistance Program & Workplace giving initiatives and volunteer days
At SMAART Recruitment we are proud to partner with Australia's premier travel and touring company. They are passionate about delivering exceptional customer experiences and provide a supportive work environment with great career opportunities for their team.

We are seeking a detail-oriented Tour Administration Coordinator with experience in the travel or hotel industry, to join their friendly and collaborative team. You'll work closely with the Product, Operations, and Reservations teams to ensure seamless delivery of tours, and play a key role in managing their travel packages.

What You’ll Be Doing:
  • Collaborating with internal teams and external suppliers to ensure smooth tour operations
  • Managing tour inventory and supplier interactions
  • Generating and distributing accurate manifests and daily reports
  • Responding to inquiries from Reservations and suppliers
  • Prioritising tasks to meet deadlines and ensure seamless coordination
What We’re Looking For:
  • Strong attention to detail and organisational skills
  • Analytical mindset with problem-solving abilities
  • Experience in travel, tourism, or the hotel industry
  • Professional verbal and written communication skills
  • Ability to multitask and work independently as well as in a team
If you’re passionate about travel and want to be part of a company that values their employees, we’d love to hear from you. Please click " Apply " now and submit your resume to be considered. For a confidential discussion contact Sonja at SMAART Recruitment on 03 8637 4411.

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