The company:
Our client is a leading ASX-listed financial services company offering loans and financial solutions to customers across Australia. They are a multi-award-winning personal lender that leverages smart technology to provide faster, fairer loans to consumers.
With around 250 employees and a strong foundation in Adelaide for the past five years, they are a growing and innovative organisation. Their commitment to excellence, technology, and customer experience has positioned them as a leader in the industry.
The position:
- As a Collections Officer, you will play a key role in managing customer accounts, ensuring outstanding payments are recovered while maintaining strong customer relationships.
- Your Responsibilities Will Include:
- Handling inbound and outbound collection calls from loyal customers
- Negotiating payment plans and offering impactful solutions for your customers
- Managing disputes with professionalism and empathy
- Keeping accurate records and ensuring compliance with regulations
- Adherence to compliance measures and industry regulations is essential in this role, ensuring all collection activities are conducted ethically, fairly, and in line with legal requirements.
- Your ability to balance firm but fair collection strategies with compliance and customer care will be key to your success.
The benefits:
- Competitive salary: $72K–$82K + super (based on experience)
- Bonus & incentives: Access to a performance-based bonus and incentive structure tied to both individual and team success
- Work-life balance: Monday to Friday, 8:30 AM – 5:00 PM, with work-from-home flexibility each week
- Career progression: Opportunities for progression, including senior collections and leadership roles, or lateral moves within the business
- Vibrant culture: Enjoy monthly cultural initiatives, an active social club, and regular team events that foster collaboration and engagement across the business
