Are you ready to bring your customer-first mindset and attention to detail into a well-established insurance brokerage? We are proud to partner with a respected industry leader seeking a professional and proactive claims officer to join their collaborative team.
About the role
You'll be responsible for managing a portfolio of insurance claims from start to finish, ensuring clients receive accurate, timely and fair resolutions. You’ll also be the internal point of contact for all claims-related queries, owning the day-to-day operations of the claims department.
What's in it for you?
- $70,000 - $85,000 + super (based on experience)
- Enjoy job security in a permanent, full-time opportunity
- Work-life balance! No weekends
- On-the-job training and professional development opportunities
- Convenient location, just 5 minutes east of the CBD
- Gain valuable experience and insights by working alongside well-respected professionals in the insurance sector.
- Manage the full lifecycle of insurance claims - from lodgments and assessments, through to final settlement and payment.
- Communicate with clients to gather relevant documentation to support claim outcomes.
- Monitor claim progress and proactively follow up to avoid delays and ensure timely resolution.
- Work closely with Managers, Brokers, and Account Executives to support business operations.
- Maintain accurate claim records and documentation within internal systems.
- Proven experience in end-to-end claims management is essential
- Strong knowledge of insurance products and policy interpretation
- Excellent communication and client service skills
- High attention to detail and strong organisational skills
- A proactive thinker with the ability to anticipate needs and take initiative
