ACCOUNT MANAGER ROLE

Are you in search of a talented Account Manager in Adelaide, Sydney, Melbourne, or Brisbane? Or perhaps you're an Account Manager looking to develop your career? If you'd like help finding exceptional sales talent for your organisation, we'd love to help!

Account Manager Job Description

As an Account Manager, you will be responsible for developing and maintaining strong relationships with a portfolio of clients. You will serve as the primary point of contact, ensuring exceptional customer service and driving business growth through account expansion and retention. By understanding client needs and objectives, you will work cross-functionally to deliver tailored solutions that exceed expectations.

Key Responsibilities

• Develop and maintain long-term relationships with key accounts and stakeholders
• Serve as the main point of contact for all client inquiries, requests, and concerns
• Collaborate with clients to understand their needs and objectives, and develop customized strategies to meet their goals
• Coordinate with internal teams, including sales, marketing, and operations, to ensure timely and successful delivery of solutions
• Monitor and analyze client usage and satisfaction, and proactively identify opportunities for growth and improvement
• Forecast and track key account metrics to drive business strategy and decision-making
• Maintain accurate and up-to-date records of client interactions, contracts, and renewals
• Identify and pursue new business opportunities within existing accounts through cross-selling and upselling
• Represent the company at client meetings, events, and conferences

Required Skills and Qualifications

• Bachelor's degree in business, marketing, or a related field
• Excellent communication and interpersonal skills, with the ability to build strong relationships at all levels
• Strong problem-solving and critical thinking skills, with the ability to think strategically
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software
• Ability to multitask, prioritize, and manage time effectively
• Strong negotiation and conflict resolution skills
• Willingness to travel as needed to meet with clients

Preferred Skills and Qualifications

• Degree in Business or a related field
• Industry-specific certifications or training
• Experience with project management and client implementation
• Familiarity with data analysis and reporting tools
• Proven track record of meeting or exceeding sales quotas and client retention goals

Salary and Benefits

• Competitive salary commensurate with experience
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off
• Opportunities for professional development and career advancement
• Collaborative and supportive work environment

If you are a driven, customer-focused professional with a passion for building strong relationships and driving business growth, we encourage you to apply for this exciting opportunity as an Account Manager.

We are a sales recruitment agency that your organisation can rely on to find full time or temporary sales staff.

Get in touch with SMAART Recruitment by filling out our quote form below, visiting our Contact page, or speaking with a friendly staff member by calling us today on 1300 762 278.

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