Account Director Role

An Account Director is a senior professional responsible for managing client relationships, driving business growth, and leading account teams in advertising, marketing, or service-based industries. They serve as the primary strategic liaison between the organization and key client accounts.

Key Responsibilities

Client Relationship Management: Develop and maintain strong, strategic relationships with high-value clients

Serve as the primary point of contact and trusted advisor for client accounts

Ensure exceptional client satisfaction and address concerns promptly

Strategic LeadershipDevelop comprehensive account strategies aligned with client business objectives

Identify and pursue new business opportunities and revenue growth

Lead account teams in delivering high-quality services and creative solutions

Business DevelopmentParticipate in new business pitches and proposal development

Negotiate contracts and fees with client leadership

Collaborate with internal teams to expand service offerings

Financial ManagementManage account budgets and ensure financial profitability

Monitor and report on account performance metrics

Develop and track key performance indicators (KPIs)

Required Qualifications

EducationBachelor's degree in marketing, business, advertising, or related field

MBA or advanced degree preferred

ExperienceMinimum 7-10 years of progressive account management experience

Proven track record of client relationship management and business growth

Experience leading and mentoring account teams

SkillsExceptional leadership and interpersonal communication skills

Strategic thinking and problem-solving abilities

Strong commercial and creative acumen

Proficiency in CRM software and Microsoft Office Suite

Competencies

Ability to inspire and motivate cross-functional teams

Decisive decision-making skills

Adaptable to changing market trends

Passionate about client success

Technical Proficiencies

Customer Relationship Management (CRM) software

Project management tools

Financial reporting systems

Presentation and data visualization software

Career Progression

Account Directors typically advance to senior leadership roles such as:Client Services Director

Managing Director

Chief Executive

We are a sales recruitment agency that your organisation can rely on to find full time or temporary sales staff.

Get in touch with SMAART Recruitment by filling out our quote form below, visiting our Contact page, or speaking with a friendly staff member by calling us today on 1300 762 278.

latest jobs