Call centre recruitment
WE’RE HERE TO HELP YOU recruit the best staff
After we help you discover what you want, we'll work together to find the very best way of achieving it.
SMAART Recruitment is dedicated to understanding the needs of our clients and customising our candidates to the organisation. With a large pool of talented, registered temp and permanent candidates ready to work, we’re able to connect you with talent who have the specific skills you’re after.
Looking to hire call centre Staff?
Are you looking for skilled and dedicated contact centre consultants? Look no further than SMAART Recruitment, one of Australia's top call centre recruitment agencies, boasting over 19 years of expertise.
SMAART Recruitment specialises in identifying outstanding new employees who seamlessly integrate into your organisation. We prioritise understanding the unique needs of our contact centre clients and tailoring our candidate selection accordingly. With an extensive database of job seekers, we can connect you with ideal candidates, whether for permanent or temporary roles, who possess the specific skills you require.
Discover Your Ideal Call Centre Agents
Whether you need results-driven outbound and inbound sales personnel or experienced customer service representatives adept at resolving inquiries, SMAART Recruitment has access to a wide range of specialists in the call centre field:
- Customer Service Staff Recruitment
- Telemarketing Recruitment
- Call Centre Manager Recruitment
- Call Centre Team Leader Recruitment
- Outbound and Inbound Sales Recruitment
- Telesales Recruitment
Beyond assisting you in finding the perfect candidates, SMAART Recruitment offers ongoing payrolling solutions to enhance flexibility for our clients.
Additionally, SMAART publishes the acclaimed Best Practice Report and runs an annual Future Leaders Mentoring Program.
For more information on reliable call centre recruitment tailored for Australian businesses, reach out to SMAART Recruitment. Complete our quote form below, connect with our friendly team via our Contact page, or call us at
1300 762 278.
Our Services GET A QUOTE Contact Centre Form
What makes a great Call Centre Agent?
Whether it be Customer Service, Inbound or Outbound Sales, all our candidates need to have the ability to create empathy and rapport with the customer. We look at a candidate’s attitude and positivity and assess how they will interact with a client.
The main soft skills agents must have are:
+ Rapport building and empathy skills + Be able to actively listen + Patience + Organisational skills + Problem solving skills + Comfortable with systems + Attention to detail
Why is SMAART the Best Call Centre Recruitment Agency?
We are a Recruitment Agency based in Melbourne and Adelaide, Sydney and Brisbane and for 19 years SMAART Recruitment has been the leading recruitment agency for high quality contact centre staff.
SMAART’s recruitment process starts with vigorous background screening before a call is made. We assess the candidate’s resume, LinkedIn profile, previous work experience and tenure. From that point we can start to understand who the candidates is and their experience level and success they have had in previous sales or customer service roles. We also look at their skill sets and educational achievements.
SMAART will only then call the candidate and the all important phone assessment begins.
We ask ourselves:
How does the candidate answer the phone, are they polite and friendly? Do they have voicemail? Is their email address appropriate? Then we commence the phone screen interview process exploring their work history and career motivations.
We explain the role and if the phone interview is successful we invite the candidate into the next phase of the recruitment process, either a group or one or one interview.
SMAART also publishes the industry leading Contact Centre Best Practice Report and also runs an annual Future Leaders Mentoring Program.
The Contact Centre Best Practice Report
Published in 2019, 2020, 2022, 2023 and 2024, these reports provide invaluable insights into the operations of a Contact Centres.
Data is derived from over 400 participating contact centres from across Australia with 1000 data points.
We look at the roles of Customer Service, Inbound and Outbound Sales agents and examine how contact centres retain staff, measure their performance, what incentives are offered and how overall well being and job satisfaction is measured.
To find out how you can access a copy of The Best Practice Report, just click here.
The Contact Centre 2024/25 Future Leaders Mentoring Program
SMAART Recruitment’s Contact Centre Future Leaders Mentoring Program is designed to provide those who are moving into a leadership role as their next career step or are currently performing a leadership role with an opportunity to learn from peers within the industry to develop leadership, communication and decision making, amongst other skills. The program will be run in Melbourne, Sydney, Adelaide and Brisbane.
Mentors and Mentees are matched together based on their goals, objectives and professional background, who then meet on a regular basis over the year to discuss & plan how to actualise these goals. Participants are given the required skills through an initial induction training session and are guided through the course of the year with facilitated sessions.
The 2023/24 program paired 60 Contact Centre Managers & Heads Of Contact Centres with Team Leaders in a 12 month professionally run program across four states.
For more information on how you can get involved in the program, click here
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