Webinar number 3 coming up! ⚡ Absenteeism & Attrition in Contact Centres ⚡ Join James Witcombe and Luke Jamieson as they discuss the key absenteeism & attrition findings from our 2025 report. ⏰ Wednesday 9th July - 12PM AEST What they'll cover: 🔹Contact centre absenteeism: the latest stats and why it is the early warning system 🔹 Contact centre attrition: current averages based on contact centre size and industry 🔹 Why Frontline Agents are leaving, and what Senior Leaders don't realise 🔹 Tips and solutions for improving both absenteeism and attrition Register now by clicking the link in our bio or webinar series highlights!

Happy Birthday to Bailey 🩵🥳 What could be better than kicking off the weekend with a birthday celebration?! And with some of your favourite people of course!! Have a great one, from all of your SMAART family!

Join us next Monday for our second webinar! ⚡Remote & Flexible Working in Contact Centres⚡ Join James Witcombe and Daniel Harding as they discuss the key remote & flexible working findings from our 2025 report. ⏰ Monday 7th July - 12PM AEST What they'll cover: 🔹How remote working has changed for contact centres over the last 12 months 🔹 Frontline Agent's view on the level of WFH flexibility they receive 🔹 Which industries offer the most and least flexibility 🔹 How flexibility differs for different age groups Register now by clicking the link in our bio or webinar series highlights!

First up on our webinar series this week ... ⚡️Employee Engagement in Contact Centres⚡️ Join James Witconbe and Julie-Anne Hazlett ad they discuss the key employee engagement findings from our 2025 report. ⏰️ Thursday 26th June - 12PM AEST To register, click the link in our bio or webinar series highlights!

Team Adelaide are taking part in The Push-Up Challenge to raise awareness and funds for mental health in Australia. 💙 With a goal of 3,214 push-ups - they just have 4 days to go, with 2,431 complete and counting!!💪 Well done Brigette on your amazing efforts and for highlighting such an important topic. If you'd like to donate or learn more, click the link: https://lnkd.in/dAGBhvuh

Celebrating 7 Years of Ishmael!!🩵 Congratulations on an amazing 7 years at SMAART. Thank you for your hard work, commitment and the joy you bring to those around you! Enjoy your well deserved time off and upcoming trip!! #smaartrecruitment #smaartanniversary #7years

And that's a wrap! Melbourne - THANK YOU!!🩵 What a great day we had at our final Contact Centre Best Practice Report Presentation. Over 500 amazing contact centre leaders in attendance, thank you to everyone for being part of the event! The digital report will be released in the second week of June so keep your eyes peeled if you're interested!⚡

It's the final stop of our roadshow, and we are ready to go here in Melbourne!💙 We can't wait to see you all at this stunning venue! Let's go! #contactcentrebestpracticereport

Adelaide - We're Ready!⚡ We can't wait to get the show on the road and welcome all our wonderful Contact Centre leaders to the Contact Centre Best Practice Report presentation. See you all soon!

Thank you Brisbane! What a fantastic day for our Contact Centre Best Practice Report Roadshow!⚡ 150+ Contact Centre leaders in the room - we hope you enjoyed an afternoon full of insights, learning & making connections💡 A huge thanks to our amazing hosts & presenters! Next stop, Adelaide📍 #smaartrecruitment #bestpracticereport #contactcentre

And we're off! The Brisbane Best Practice Roadshow is officially underway!⚡ Happy hosts and a full room of contact centre leaders! 👏 Stephanie McLean James Witcombe Jess Haag It's sure to be a great afternoon full of insights, learning and networking! #smaartrecruitment #contactcentre #bestpracticereport

Well done to Hollie who hosted her Biggest Morning Tea for Cancer Council this morning!💙 She has less than $100 to go to reach her $500 target - we're super proud, well done! Together, we can help Cancer Council raise much needed funds that go towards vital cancer research, support services, prevention programs, and advocacy. If you'd like to support this amazing cause, the link is below: https://www.biggestmorningtea.com.au/fundraisers/hollietiernan

A huge Happy Birthday to the one and only Will McPhee!🎉🎈 You've had a very busy few weeks, with practice presentations, SMAART anniversary and now your birthday! We hope you enjoy all your celebrations!! From all the team at SMAART, have a good one! #smaartrecruitment #birthday

It's the big one! We are celebrating 20 Years of SMAART Recruitment 🎉🧡🩵 20 huge years of countless memories and laughs, trips and awards, many milestones both professional and personal, and so much more! Maarten Roosenburg, the team are beyond grateful to work in the fun and supportive environment that you have created, and we're delighted to celebrate this amazing milestone with you. Well done on 20 successful years of SMAART and thank you for everything! 👏 🎉 #smaartrecruitment #20yearsofsmaart #smaartanniversary

The team would like to congratulate Will McPhee on an amazing 12 years at SMAART Recruitment 👏 Thank you for being such a huge part of our team, for all the laughs and all your hard work! 12 years is a fantastic achievement and we're thankful to have you! #smaartrecruitment #12years #anniversary

Perth ✅ First time taking the roadshow to Perth, and what a success it was!! Over 100+ Contact Centre Leaders from 25+ Contact Centres⚡ Thank you all for joining us and contributing to an excellent day. #contactcentre #bestpracticereport #perth

The team are ready to go and the Perth presentation is now in full swing!⚡ Matthew Dew, James Witcombe, Maarten Roosenburg 👏 We're excited for another great day filled with industry insights, lots of learning and networking with some amazing people! There are a small amount of tickets left for Brisbane & Melbourne - get yours now! #bestpracticereport #contactcentre #perth

The team are ready to go! We can't wait for the first of the Contact Centre Best Practice Key Findings Presentations taking place this afternoon at PwC's amazing office in Sydney! We're looking forward to a great afternoon - good luck to all of our amazing presenters! James Witcombe Stephanie McLean Will McPhee 🩵 #bestpracticereport#contactcentre

A warm welcome back to Jess Haag who makes her return to Melbourne from sunny QLD!💙 "Back in Melbourne after a couple of weeks leave relocating over Easter and the transition from sunny QLD has been smoother than expected! The weather’s been kind, the boxes are unpacked, and I’m feeling recharged. After working from home this week, yesterday was my first physical day back in the office and what better way to kick things off the day than with a big group interview session for one of my favourite clients, recruiting standout sales consultants for their upcoming intake later this month. There’s something energising about having a room full of motivated, eager candidates. It reminded me just how valuable in-person interactions are, not just for us, but for the candidates too. Based on the feedback we received, the experience was a win all around. Great to be back doing what I love - connecting people with opportunities that excite them." Jess!

We received a very exciting delivery today ... 👀 The 2025 Contact Centre Best Practice Report has arrived to our offices!⚡ We can't wait to share all the findings with you all at the upcoming presentations next month! And if you want a copy, make sure you grab a ticket from our website ➡️ www.smaart.com.au/tickets #smaartrecruitment #contactcentre #contactcentrebestpractice

Another day, Another Bake Off!🍰 It was Adelaide's turn this week, how good do their Easter themed bakes look?! And as always, there has to be a winner ... well done Hollie Tiernan on the delicious hot cross buns! SMAART Bakery coming soon ... 😅

The lovely Jessie celebrated her birthday this weekend .. we hope you had the best time and enjoy your day off today!!🎂 Thank you for being an absolute ray of sunshine and bringing so much joy and laughter to our office everyday! ✨❤️ #onesmaart #happybirthday

Three Sixty Digital - Thank you for your generous delivery of the delicious cupcakes for International Recruiters Day!🧁 As you can see, the team are absolutely delighted with them and they didn't last very long ... they quite literally went down a treat! Three Sixty Digital thank you for your continued support, we love working with you guys! ❤️ #smaartrecruitment #internationalrecruitersday #cupcakecentral

A huge well done to our very own Anastasia and Georgina who took part in The Herald Sun/Transurban Run for the Kids on Sunday!👏💪 The event raises funds for the Royal Children's Hospital Good Friday Appeal, such an important cause and we are so proud of you both for taking part!❤️ #onesmaart #runforthekids

Each year we take a day out of the office with the sole purpose of having some fun! On Friday we had our 2025 Funness day, a day full of activities, catching up and plenty of laughs! We were super lucky to take part in our third cooking class with Michelin Star chef, Walter Trupp! What an experience! Well done to the winning team of the cooking challenge – Maarten, Georgina, Emma and Alicia … star chefs in the making? ⭐ After all the amazing food, we headed to Funlab on Little Bourke in their FunHouse area. What a great spot! Thank you so much for having us, the team had the best time...shoutout to Will who was top of the games leaderboard!🎯 Thank you to Maarten for his generosity and to Jessie for organising such a fun day! #onesmaart #smaartrecruitment #funnessday #teamactivity

Our Melbourne office had a mini Bake Off yesterday ... any excuse for some sweet treats!! Recruiters one day, bakers the next!🍰 Hats off to our lovely bakers for the delicious treats .. but of course there had to be a winner, Sonja takes the crown of star baker! #smaart #bakeoff

Happy Birthday to the wonderful Marcus!! We hope you enjoy all your birthday celebrations!🎈 🎉 and look at that cake!! wow🎂 #onesmaart #birthday #cake

An important reminder from Jess Haag - Visit your local Australian Red Cross Lifeblood today! It only takes up a small fraction of your day, and with an urgent call for blood donors, your donation is needed now more than ever! Well done Jess, and thank you for highlighting the importance of becoming a donor❤️ #lifebloodau #donatenow #savelives

Today we celebrate the incredible women who make the world brighter with their kindness and strength 💜 Wishing every woman recognition, appreciation, and the confidence to keep pushing boundaries.. #internationalwomensday #IWD #equality #strength #onesmaart

A HUGE congratulations goes out to our beautiful and bold Anastasia Sideris as today she celebrates 12 years at SMAART ❤️ It’s said every year but is always true, we would be lost without you. Thank you Stas for your guidance, giggles and gumption! We appreciate you endlessly xx #onesmaart #dozenyears #smaartiversary

The Captain, Marcus Lavender, today celebrates 4 years at SMAART! Not only a recruitment legend, but the guy everyone adores in office. We are stoked to celebrate this milestone with you and cannot wait to see what the next year brings 🏏🏆 #onesmaart #fouryears #thecaptain #vamps

Lots of love floating around the SMAART office today 💗 They do say, the way to someones heart is through their stomach!! #valentinesday #onesmaart #loveisintheair

The kids are going back to school and the SMAARTies have returned from their adventures and looking forward to a huge 2025! Here's a few summer memories...

Happy 27th Birthday to the magical Lauren Cummins! You bring such an open and grounded presence to our team, and we hope you get spoilt rightly rotten over your birthday weekend! Thanks for being you xox #onesmaart #birthday #irisharoundmelbourne

Congratulations to our brilliant Hollie Tiernan on her 2nd SMAARTiversary! You absolutely smash through any work sent your way, and your positive energy always inspires us. Thank you for bringing your colourful smiley self to our work fam, heres to many more years! #onesmaart #smaartiversary #radelaide

14 years of our payroll magnifico, Tyson Barnes! We are all so grateful to work with you. Not just because you make sure we get paid each week, but because your presence lifts us all up, on the rare occasion we see you in office 😉 Here’s to many more celebrations with you! #onesmaart #payroll #smaartiversary

A massive congratulations to Matthew Dew who founded the SMAART Adelaide office six years ago! Matty has built a flourishing business with a dedicated and talented team. Thank you Matty for all your hard work and everything you have done and do, here's to many more years of success! #recruitmentlegend #smaartadelaide

Happy New Year to you all. We are back today and excited for 2025! On 20th December we enjoyed a fantastic end of year celebration which included the annual SMAART Awards. Many congratulations to Jess Haag who was back to back winner of the Top Biller Award. Congratulations also to Matthew Dew who is a multiple winner of the New Business Champion Award, and to Paris Cargill who won the Directors' Award which was recognition for her amazing work in the SMAART Adelaide team. The Legends Cup was awarded to Georgina Brown and Emma Shepherd which was an acknowledgement of their outstanding efforts and results during 2024. Well done to all the winners and bring on 2025!

From us all at SMAART Recruitment we'd like to say a huge thank you to our clients, candidates and suppliers for your support this year! 👏 We wish you a fun and safe holiday season and hope you have time to kick back, relax and enjoy the fruits of your work ⛱️ Here are a few highlights from SMAART's 2024!

In lieu of our annual Christmas dress-up day, the Melbourne team split into teams and decorated Gingerbread Houses to be judged by our arriving interstate team... Well done to Sonja, Will, and Marcus for your winning house! Very well deserved 🏆 #onesmaart #christmas #gingerbreadhouse

Celebrating our beautiful Anastasia Sideris’s birthday today with Chanel No.5 and espresso cupcakes (the martinis come next week 😉) Thank you for always looking out for us and bringing your magnificent, loud, bright energy into our lives. We hope you get spoilt rotten this weekend! Xx #onesmaart #chanel #birthday

Happy Birthday to the one and only Stephanie McLean, who is today, celebrating a milestone birthday! Your cyclone of energy, positivity, and generosity is never ending and your SMAART family wishes you the best birthday week ahead, we know you’ll celebrate well 🍾🥂 #onesmaart #birthday

Four years of laughs, office karaoke and one hell of a temp desk thanks to our very own Georgina Brown! Congratulations on all you have achieved in the past four years G. We are so lucky to have you as a part of our SMAART family. You bring so much to the team as not only a top tier recruiter, but as a unique and bright personality that lifts all our moods. Here's to the next few years! #onesmaart #smaartiversary

A huge congratulations to Jess Haag on her four year SMAARTiversary! SMAART top biller, star recruiter and all round amazing person, thank you so much Jess for all your hard work and everything you have given to SMAART over the last four years! With Stephanie McLean the Brisbane office is flying, all the very best with your Queensland adventure and here's to many more years! #onesmaart

Wishing a very Happy Birthday to Adelaide’s one and only Hollie Tiernan 🥳🌷 We are blessed to have your smiley, warm, authentic self as a part of our family and hope your day is as magnificent as you are!! #onesmaart #radelaide #birthday

This morning some of our SMAARTies headed to Lifeblood to donate blood and platelets for the 4th time this year! With Christmas approaching, consider giving the gift of life by donating blood, plasma, or platelets at your local Lifeblood Donor Centre. If the warm and fuzzy feeling of doing something for those in need doesn't convince you, maybe the free snacks afterward will 😉🩸 #lifeblood #onesmaart

Many congratulations Stephanie McLean on your eleven year SMAARTiversary today! You are a huge part of the SMAART culture and have achieved so much, we are very grateful for everything you have done! With Jess Haag the Queensland office is going from strength to strength, bring on another eleven 🙌 🎆 #congratssteph #welovelarry #onesmaart

We are looking for a multilingual Customer Service Team Leader: ⚡Competitive salary of $80k - $90k + Super ⚡Hybrid working arrangement - Melbourne CBD office! ⚡Work for a company who put their staff and customers FIRST For more details contact Marcus Lavender: marcus@smaart.com.au #teamleaderroles #smaartjobs #onesmaart #customerservice

DO NOT PANIC! It's 62 days before Christmas. Do you have staff going away over the holiday period? We can provide temporary staff cover across your organisation in these areas: 🌞 Customer Service 🌞 Reception 🌞 Data Entry 🌞 Sales 🌞 Retail 🌞 Payroll & Accounts 🌞 Marketing If you need temp cover over the holiday season, call us on 1300 762 278 or drop us a note at info@smaart.com.au #tempcover #xmasisalmosthere #onesmaart

Happy 25th Birthday to the brilliant Paris Cargill!! You impress us every day with your forward thinking, kindness, and bright personality. Have the best trip in QLD celebrating with your family 🥳🎂 #onesmaart #quartercentury #radelaide #birthday

Happiest of Birthdays to our beautiful Emma Shepherd 🥂🍾 Thank you for being your authentic, wonderful self. We love you and hope you have an excellent birthday weekend ahead! Xx #onesmaart #scottishbeauty #uptheceltics #birthday

Wishing a very Happy Birthday to our powerhouse, Monica Benfatto! 29 years of you and we are blessed to have been graced with your presence for the past 3. We hope you have a magnificent birthday week and enjoy your final year in your 20s! #onesmaart #birthday

October is Mental Health Month, and it encourages us to think about our mental health and wellbeing. From October to December we will be donating 10% of any new placement fees to our friends at Breakthrough Mental Health Research Foundation which will help support mental health research projects. ✨If you would like to be involved, email Matthew Dew: matthewd@smaart.com.au✨ #onesmaart #mentalhealthmonth #mentalhealthawareness

🎉A huge congratulations to Sonja Leenders who is celebrating her third SMAARTiversary today!🎈 Sonja brings so much to SMAART, with an incredible work ethic, advanced recruitment skills and a real talent for dress ups (see photos), we are lucky to have you! Thank you so much Sonja for all your hard work, bring on the next three! #recruitmentlegend #thedutchess

💥Welcome to Monday!💥 We have lots of opportunities across Australia, check them out here: https://www.smaart.com.au/job-results #smaartjobs #onesmaart

We are looking for Sales Consultants for a fantastic role located on the beautiful Sunshine Coast! 💥 $65k inc plus comms 💥 Sunshine Coast 💥 2 days Work From Home If you're interested or know someone who would be a great fit, please don't hesitate reaching out to Lauren at laurenc@smaart.com.au

The SMAART Adelaide team had an incredible morning on Friday shopping and putting together backpacks for Backpacks 4 SA Kids. We are proud to play a small part in helping such a meaningful cause, and we encourage others to partake and support to make a real difference in our community. Please see below the link to their website to find out more information on how you can contribute! 🎒 🛍 💛 https://backpacks4sakids.org/ #Backpacks4SAKids #Support #MakingADifference #OneSmaart #ParisCargill #MatthewDew #BrigetteLewis #GraceKurz #JoshuaSorial

Tomorrow, the Melbourne SMAARTies will be participating in the Out of the Shadows Lifeline Australia 9km walk to remember those lost to suicide, and help Australians in crisis. In Australia alone, 9 people are lost to suicide each day. So far our team have raised $1250 and are still fundraising! Thank you to everyone who has kindly contributed so far, if you would like to donate, please follow the link below 💙 https://www.outoftheshadowswalk.org.au/fundraisers/SMAARTRecruitment #outoftheshadows #lifeline #onesmaart #mentalhealthawareness

Happy Birthday to the best baker and cheekiest soul we know, Ishmael Salim!! Thank you for always keeping us on our toes with your energy and controversial conversation starters. We hope you have a spectacular birthday week and enjoy your cake baked by the beautiful Bailey and not you 😉🎂🍾 #smaartbaker #onesmaart #birthday

Today we bid good luck and farewell to our magnificent Ella Anderson, as she heads off on maternity leave to have baby girl no.2!! Cannot wait to meet the newest addition to your beautiful family, and hope Mia loves her new little sister 💗 We promise to play Disney songs and eat Thailander as much as possible on your behalf while you are away! #byebyebaby #babyanderson #roundtwo #onesmaart

We are very excited to welcome Grace Kurz to the SMAART Recruitment Adelaide team 😀 Grace's background is in Business Development and Recruitment, and outside work she enjoys quality time with Lenny and Lulu 🐶🐕 Welcome and all the very best Grace, it's awesome having you on the team! #onesmaart #welovedogs

Happy International Dog Day from our SMAART pups 🐾💖 #onesmaart #larryfreeman #mascot #pupsofsmaart

We fill roles faster than we empty this jar. Well, almost. 🍬😂 #recruitmentlife #onesmaart #sweettooth

For World Suicide Prevention Day, some of our SMAARTies will be taking part in Out of the Shadows and walking 9km for the 9 Australians lost to suicide every day. Over 3,000 Australians lose their lives to suicide every year, and our goal is to raise funds to support Lifeline's suicide prevention services to save lives. Please make a donation through our fundraising page and support our walk to help Australians in crisis. https://www.outoftheshadowswalk.org.au/fundraisers/smaartrecruitment Together, we can ensure that no one has to face their darkest moments alone. #onesmaart #outoftheshadows #lifeline #fundraising

Good morning! We have awesome opportunities across four states, check out our roles at www.smaart.com.au/jobs #onesmaart

A very Happy Birthday to The Dutchess aka Sonja Leenders and thank you for being such an awesome human! 🎁 🎉 🎈 We hope you had a fantastic day yesterday and we're looking forward to continuing the celebrations with you! 🍰 🍩 🥂 Loads of love from The SMAARTies xx #onesmaart

All the SMAARTies gathered to celebrate our annual trip with a weekend away at the beautiful Cleveland Estate in Lancefield, Vic. The weekend had it all, great food, great company and great karaoke! Thank you to the ever generous Maarten Roosenburg, to Jessie de Vries for putting it all together and to Will McPhee for creating and organising the quarterly game. Well done to all the SMAARTies, it was fabulous to catch up and have so much fun 😆. Now back to work. #onesmaart

Many congratulations to Lauren Cummins who is celebrating her first year SMAARTiversary 🥳 🎉 🙌 We can't thank you enough Lauren for all your amazing hard work, you're an absolute pleasure to work with and thank you for everything you bring to SMAART! 💙

Happy 26th Birthday to the one and only Lozzie May! We love and appreciate you so much Lauren. Whether it be a SMAART night out or bulk recruiting temps, you bring an energy and excellence that is unmatched! We hope you have a day as spectacular as you are xxox #onesmaart #radelaide #legend

Congratulations to super athletes Maarten Roosenburg, Catherine Roosenburg, Marcus Lavender, Monica Benfatto and Sonja Leenders who smashed the Half Marathon, 10km and 5.2km runs yesterday at the Run Melbourne event! They have been raising funds for Beyond Blue, a charity close to our hearts here at SMAART, if you'd like to donate here's the link: https://www.beyondblue.org.au/get-involved/donate #mentalhealth #onesmaart

Today our beautiful Bailey Ashby celebrates her 2nd SMAARTiversary! Thank you for the Bridgerton chats, book recommendations, coffee order consistency, and being all-around brilliant. You have grown into one hell of a recruiter, and we cannot wait to see what the next year brings you xx #onesmaart #2years #bookworm #penelopebridgerton

Congratulations Joshua Sorial on your first SMAARTiversary! You've had a huge impact over the last year and we are in awe of your work ethic, professionalism, good humour and piano playing. Thank you Josh, what a start and here's to many more years of growth and success! #maestro #recruitmentgun #smaartadelaide #onesmaart

Fast forward from a coffee at Johnny Dante's in Cheltenham and here we are today celebrating the amazing Ella Anderson's seventh SMAARTiversary! We love the positive energy and good vibes Ella always brings to SMAART, and can't thank her enough for all her hard work, professionalism and dedication over the last seven years. 😄😁 Thank you Ella for all the laughs and everything you have done and do, we love you, and here's to many more years! #candoattitude #bubbly #onesmaart

SMAART Recruitment's Best Practice Report Presentations roadshow concluded yesterday with over 450 delegates attending a stunning event at the Grand Hyatt in Melbourne! It’s been an awesome two weeks and thank you to everyone who attended the events in Brisbane, Adelaide, Sydney & Melbourne. A massive thank you to James Witcombe who has written, presented and organised the events, to Jessie de Vries for all her hard work behind the scenes, to the amazing presenters and to all the SMAARTies! Stay tuned for the Best Practice Report online release date. #bestpracticepresentations #contactcentres #onesmaart

Congratulations to Jessie de Vries who is celebrating her third SMAARTiversary today! 🥰 Thank you Jessie for everything you bring to SMAART. From organising social events, SMAART events, troubleshooting systems, sourcing candidates, you manage to do all these things and more with so much flair and creativity. We are very grateful Jessie for all you do for us and here's to many more years! 🎉 #onesmaart #happysmaartiversary

Hard to believe that today we celebrate 6 years of the best baker any office would be jealous of, Ishmael Salim! Not only has Ishmael fattened us up with his baked sweets over the years, but he’s a pretty incredible recruiter too, being SMAARTs top biller and managing some of our longest standing clients! Ish, we are so grateful for your drive to get things done not only quickly, but to a high quality. We’d be lost without your cheeky self, thank you for keeping us all on our toes, and cheers to you x #onesmaart #smaartbaker #topbiller

Last week, our wonderful Hollie Tiernan hosted a morning tea for the Cancer Council's Biggest Morning Tea! She has hit her target of $500 already but she’s not stopping there!! Every dollar counts, your contribution big or small can make a significant difference in the lives of those affected by cancer.. Lets see if we can push this to $600+ Link to donate: https://www.biggestmorningtea.com.au/fundraisers/hollietiernan #cancercouncil #biggestmorningtea #onesmaart

2 whole years of working with our beautiful Emma Shepherd, how lucky are we?! Congratulations on your 2nd SMAARTiversary Emma, you are an absolute gun at what you do, a witty comic, and a grounded energy, we love working with you and cannot wait to see what the next year brings you xox #scottishbeauty #onesmaart #gemma

Our very own Candidate Coach, James Witcombe, will be jetting off all over Australia soon to host this year's Contact Centre Best Practice Report Presentation! Tickets are still available but selling fast! If you're interested in attending or want to send some of your team along, follow the link here - https://www.smaart.com.au/tickets We'll be discussing best practices on the following topics: 👩‍💻 Digital Transformation 🏡 WFH & Flexible Working Trends 👻 Absenteeism & Attrition 😃 Customer Experience 👾 AI 📱 Self Service 🎭 Employee Engagement 📈 Centre Performance ⚖ Workforce Planning 🧠 Knowledge Management 🌟 Innovation & Continuous Improvement 💲 Salaries & bonuses 🤝 Recruitment #contactcentre #bestpractice #candidatecoach #onesmaart

BREAKING THROUGH! That’s exactly what happened last night when 600 people gathered at Adelaide Oval for Breakthrough Mental Health Research Foundations first ever Mens, Meals and Mental Health dinner! Breaking through stigma, breaking through fear and breakthroughs in vulnerability. Our very own Matthew Dew attended the event with his guests and witnessed powerful stories shared. A huge thank you to everyone who donated! SMAART raised $2193 of the total $363,000, towards a Fellowship in Men’s Mental Health! Remember, whether you Hear someone, Help someone or just give them a Hug… you might just save a life! #breakthroughmentalhealth #mensmentalhealth #onesmaart #adelaide #adelaideoval

SMAART Brisbane is looking good with Stephanie McLean and Jess Haag holding down the fort ✨ If you are in need of accurate staffing services or are looking for a new role, hit them up!! 1300 762 278 #onesmaart #brisbanebabes #dreamteam

Happy Birthday to the now father of two, Willie McPhee! Congratulations on the safe arrival of your new addition, Harvey! You don’t quite have to share your birthday but we’re sure you’ll be celebrating a bit differently this year.. Thanks for the banter, debates and all-round great conversations in office Will! #congratulations #onesmaart #growingfamily

Humongous celebration in office today as SMAART turns 19!! Over the years there have been many memories made, from exciting team trips away to brilliant nights around town, awards nights always successful whether we come away with a trophy or not, a close-knit team that works like a well-oiled machine, and all thanks to the one and only Maarten Roosenburg! We are grateful every day that we get to work in such an inclusive and caring environment, here’s to many more years of excellence 🍾 #onesmaart #19 #rscaoutstandingagency #dreamteam

Last night at the RCSA Australia and New Zealand's Industry Awards held at The Pallladium at Crown, we were thrilled to win the Outstanding Agency (up to 30 staff) award! It was a wonderful night and so much fun catching up with our industry friends and celebrating into the wee hours. Huge thanks to the amazing team at the RCSA for organising such a brilliant event and a big well done to Matthew Dew who was a finalist in the Recruitment Professional category, and congratulations to the other finalists and winners! #loveyourwork #onesmaart

A huge congratulations to Will McPhee who is celebrating eleven years at SMAART Recruitment today. Will has given so much to SMAART, and we are all incredibly grateful for his loyalty and commitment, and for the many laughs, entertaining conversations and good times. Thank you Will and all the very best over the next few weeks as your family grows! #recruitmentlegend #onesmaart

A huge congratulations to Sinead Regan who is celebrating her first year SMAARTiversary today! Thank you Sinead for bringing your calmness, good humour and amazing recruiting skills to SMAART. You are so much part of the SMAART culture that's it's hard to believe it's only your first year anniversary. In your six years at SMAART this might have been your best recruit Ishmael Salim! Here's to many more movie discussions, karaoke, laughs and good times! #onesmaart

A big Happy 30th Birthday shoutout to our incredible ray of sunshine, Jessie! Thank you for being the heart and soul of our office, bringing endless joy, infectious laughter, and a radiant brightness to everyone's day 🎉✨ Your positivity and kindness make every moment better, and we're beyond thankful to have you as part of our team! ❤️ #onesmaart #dirtythirty

Josh is learning more than just recruitment skills from our brilliant Matt, turns out his dress sense is rubbing off too! The master and his apprentice at their finest. #onesmaart #twinning #radelaide

A huge Happy Birthday to our superb Marcus Lavender! Never stop being your smiley, kind, generous self Marcus, we hope you have a ripper of a day and enjoy your week of celebrating over in RAdelaide! #onesmaart #tabletennislegend #carnthedees

We are sad, but also very happy for Jess Haag who is moving from Melbourne to Queensland next week. We know you will love the warmer weather and have a blast working with Stephanie McLean in our SMAART Brisbane office. All the very best Jess to you and your family with the move!

Happy Birthday to the one and only Joshua Sorial! Thank you for bringing your bottomless appetite, musical talents, and consistent joy for life to our SMAART family Josh! We hope you have a magnificent day and weekend ahead xo #onesmaart #radalaide #musicalprotege

13 years of The Duke! Rupert Harvey, MOPs, today we celebrate 13 spectacular years of your brilliance at SMAART! You bring so much creativity, many laughs, and a marketing expertise to our team that we have been beyond blessed to have had for such a significant stint.. Heres to many more SMAARTiversary celebrations in the future xo #onesmaart #mops #theduke #marketingmagnificence

Cannot believe we are only celebrating SMAARTiversary number one for this particular individual with the impact she has had on us. Colleagues, candidates, and clients alike, Paris you have hit the ground running since day one and we adore you! Wishing you a HUGE Congratulations for your first year at SMAART! #onesmaart #radalaide #weapon #recruitmentlegend

Cheers to our SMAART ladies on this International Women's Day 💗 ...and shout out to our SMAART gents, one team one dream!! #onesmaart #internationalwomensday #oneteamonedream

Once a year the SMAARTies enjoy one day solely devoted to fun, Funness Day. Last Friday we enjoyed Funness Day at Roxy's in South Melbourne, creating some awesome artworks 🎨 It was fantastic to spend time with each other and catch up with the whole team, get creative and have a few laughs 🤣 Thank you very much to Maarten Roosenburg for his generosity and also to Jessie de Vries for organising a fabulous day! #onesmaart

Anastasia, our bright light, our glue, our go-to for anything and everything, what would we do without you?! We are incredibly grateful for the support, love, and loyalty you have provided our team over the past 11 years. Congratulations on this momentous SMAARTiversary Stas, we love you xx #loudlaughlouderhair #onesmaart #oneandonly